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Owned and operated by Resilienz Wellness LLC, our team is ready to assist with any questions about your wellness equipment.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that information to monitor your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on eligibility, condition requirements, and how to initiate a return, please review our Return Policy page.
Can I exchange an item for a different model?
If you would like to exchange a massage chair, sauna, cold plunge, or other wellness product, please contact our team within the return window. We will walk you through the exchange process and help you find the right fit.
How do I choose the right massage chair or recovery product?
Consider your primary goals, whether that is post-workout recovery, stress reduction, or daily relaxation. Our product pages include detailed specifications, features, and use-case guidance to help you make an informed decision.
Do your infrared saunas and red light therapy panels require special installation?
Setup requirements vary by product. Each listing includes detailed assembly instructions and specifications so you know exactly what to expect. If you have questions about a specific model, our team is happy to help clarify before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Support
Our team responds to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Physician-Founded Brand
Every product category is selected with an emphasis on quality, innovation, and real-world effectiveness.
30-Day Returns
